Submit Returns

Start a return

You have 45 days from delivery to return eligible items, and return shipping is free. There is no fee to send something back.

How it works

1. Email contact@therichmondshop.com with your order number and which items you're returning.
2. We reply with your prepaid return label and instructions.
3. Pack the items with tags still attached (footwear in its original box), attach the label, and drop the parcel off — you don't pay anything to return.
4. Once it reaches us and passes inspection, we refund your original payment method. Allow 5–10 business days for it to show, depending on your bank.

Condition

Items need to come back unworn, unwashed and in original condition with tags attached. Footwear should be tried on indoors only. Things returned worn, washed, damaged or without tags may be refused or refunded in part.

What we can't take back

For hygiene reasons we can't accept returns on underwear, socks, or swimwear where the hygiene seal has been removed, unless the item is faulty. Gift cards and items marked Final Sale are non-returnable.

Exchanges

The fastest route is to return for a refund and place a new order in the size or colour you want — that way you're not waiting on our stock to move.

Faulty or wrong item

Email us with your order number and a photo. We'll put it right at no cost to you. Your statutory rights are unaffected.

Full terms: Return & Refund Policy.